The Formula
Your Score = Profile + Reviews
Scores are recalculated every Sunday midnight. The formula is fixed and public — you can calculate your expected score yourself.
Points per review
★★★★★
Exceptional service
+15 pts
★★★★☆
Great experience
+12 pts
★★★☆☆
Good, room to improve
+8 pts
★★☆☆☆
Below expectations
+5 pts
★☆☆☆☆
Poor experience
+3 pts
Even 1★ reviews earn points — they represent a real customer interaction. Honest feedback, good or bad, helps the ranking stay meaningful.
Example Calculation
Has website
+150
Complete profile — website + GCash + logo
+30
Admin verified
+20
2× five-star reviews — 2 × 15 pts
+30
1× four-star review — 1 × 12 pts
+12
Total Score
242 pts
Common Questions
Mga Tanong
Can I pay to rank higher?
Hindi. Walang bayad na magpapataas ng ranking mo. Ang tanging paraan ay tunay na customer reviews at kumpleto na profile.
When does my score update?
Agad-agad — kapag na-approve ng admin ang isang review, naidadagdag ang points sa iyong score kaagad. Ang weekly recalculation tuwing Sunday ay para sa full rescore at historical snapshots (weekly top, monthly top, etc.).
Do negative reviews hurt my score?
Oo — ang 1★ at 2★ reviews ay nagbibigay ng mas kaunting points kaysa 5★. Pero hindi sila nagbabawas ng points. Ang pinakamahusay na depensa ay mas maraming magagandang reviews.
What if a review is fake?
I-report ito sa admin. Ang bawat review ay may kasamang Facebook profile para sa verification. Ang fake reviews na napatunayan ay tinatanggal at ibinabalik ang score.
Can I see my score breakdown?
Makikita mo ang iyong kasalukuyang score sa iyong My Business dashboard. Ang detalyadong breakdown ay available sa admin panel.